User Guide
Shipping
International Shipping
Shipping Fee
Free Shipping on All Orders.
We offer free shipping on all orders, regardless of size or weight.
We ship worldwide using trusted carriers such as DHL, FedEx, and Japan Post, ensuring safe and reliable delivery.
However, if your delivery address is in a remote area, additional shipping charges may apply. In such cases, we will contact you after you place your order.
VAT, Customs Duties, and Import Taxes
Value Added Tax (VAT), customs duties, and import taxes are not included in the product price. Depending on your country’s regulations, these additional charges may apply upon arrival and are the responsibility of the customer.
Shipping Preparation Time
Because our artworks are primarily handcrafted, we ship within 2-4 business days of receiving your order. If it takes longer than the estimated shipping time above, we will contact you directly.
Delivery Days
For delivery by DHL, it usually takes 3-5 days after we ship. However, if international shipping conditions are difficult or your address is remote, it may take 10-20 days.
Delivery days refer to the number of days from the date we ship the product from our store. Additionally, weekends and public holidays may not be included in the delivery timeframe.
The time required for delivery depends on the delivery service and customs situation in each country, as well as on other factors such as natural disasters and other accidents. We cannot make any guarantees concerning delivery times.
Customs Clearance
Please note that some countries may require parcels to be opened for customs inspection. Our store cannot be held responsible for any actions taken by customs officials.
If You Are Unable to Receive the Order
If your parcel cannot be delivered due to reasons such as long-term absence, an incorrect or incomplete shipping address, or refusal to accept the package, the courier will usually hold the parcel at a local facility for a limited time. If it is not claimed within this period, the parcel will be automatically returned to us in Japan.
In such cases, we will issue a partial refund, subtracting the actual shipping costs incurred, including:
・the cost to ship the product to you, and
・the cost to return the product to us.
Please note that even though we offer free shipping, we still pay the courier on your behalf. These costs will be deducted from your refund.
If the total shipping cost exceeds the price of the product, no refund will be issued.
Important Note for EU and UK Customers
Customers in the European Union (EU) and United Kingdom (UK) are responsible for paying any Value Added Tax (VAT) and applicable customs duties as required by their local authorities. These charges are usually collected by the courier before delivery.
If you refuse to pay VAT or decline the delivery, the package will be returned to us. In this case, the same return and refund policy described above will apply.
We kindly ask EU and UK customers to confirm they are willing and able to pay any applicable import taxes before placing an order.
To Customers Living in Japan (Domestic Shipping)
Shipping Fee
Free Shipping on All Orders.
We offer free shipping on all orders, regardless of size or weight.
Shipping Preparation Time
Because our artworks are primarily handcrafted, we ship within 2-4 business days of receiving your order. If it takes longer than the estimated shipping time above, we will contact you directly.
Delivery Days
Delivery days within Japan is 1-3 days from the date of dispatch.
Payment Methods
Credit Card
We accept major credit cards including Visa, Mastercard, American Express, and Discover. When you proceed to checkout, you'll be prompted to enter your card details securely through our encrypted payment gateway. Rest assured, your information is protected and your transaction is processed swiftly.
PayPal
For those who prefer the flexibility and security of PayPal, you can easily select this option at checkout. Simply log in to your PayPal account when prompted and complete your purchase with just a few clicks. PayPal offers additional buyer protection and is trusted by millions worldwide for its reliability and ease of use.
Whichever payment method you choose, you can shop with confidence knowing that your transaction is safe and your information is kept secure.
Returns & Exchanges
We want you to be satisfied with your purchase. If you need assistance with returns or exchanges, please contact us through the Customer Support Inquiry Form.
Interior Calligraphy's artworks are individually handcrafted, making each piece a one-of-a-kind artwork. We meticulously create them with care, aiming to bring joy to all of our customers. Therefore, there may be slight variations between the artwork photos on our store (Interior Calligraphy) and the actual artworks, as each piece is unique. Consequently, artworks may only be returned if they are damaged during shipment, defective, or otherwise authorized for return or exchange by Interior Calligraphy. Thank you for your understanding.
In Case of Serious Damage to the Package Upon Delivery
While we make every effort to ensure careful packing, if you notice any unexpected damage upon delivery, simply refuse to accept the package and inspect its contents together with the local delivery personnel.
In Case of Damage or Defects of the Delivered Artworks
If your received artworks arrive damaged or defective, please contact us through the Customer Support Inquiry Form within 7 days of delivery, providing your order number and detailed photos of the damage.
When Interior Calligraphy acknowledges damage or defects in the artwork, customers have the option to return the artwork or request a reshipment of the same piece.
If the customer wishes to return the artwork, the return process shall be carried out according to the method specified by Interior Calligraphy.
If Interior Calligraphy approves the return of an artwork, but the customer does not return it using the specified method, and if the customer cannot be contacted within 10 days after Interior Calligraphy has attempted to reach out, the customer will be considered to have abandoned the return. Please note that returns will not be accepted after this point.
Important Notes on Our Artworks
All of Interior Calligraphy’s artworks are handcrafted using traditional Shodo (Japanese calligraphy) techniques.
Unlike machine-printed designs, each brushstroke is unique and may show subtle variations or smudging in the black ink or the red seal. This is a natural result of authentic Shodo work.
Please handle your artwork with care and avoid touching the inked areas, rubbing the surface, or stacking other products directly on top. Also, keep it away from water and moisture.
The red ink used in the seal contains oil and may remain slightly wet or tacky even years after completion.
The washi paper we use is also handmade and may contain small natural fibers or spots from the raw materials. These are not defects, but part of the beauty and character of handcrafted Japanese calligraphy.
Please note that products cannot be returned or exchanged once opened or used.
FAQ
Of course. Please feel free to consult with us through the Custom Order Inquiry Form. Once we have discussed your preferences, we will provide you with information regarding delivery time and pricing. We can also suggest various ideas, such as incorporating your name in Shodo style into the artwork!
Unfortunately, due to international shipping constraints, we are unable to accommodate specific delivery date and time requests.
We will notify you via email with the shipping tracking number at the time of dispatch. You can check the delivery status yourself using the tracking site below.
DHL：https://www.dhl.com/us-en/home/tracking.html
FedEx：https://www.fedex.com/en-us/tracking.html
Japan Post：https://trackings.post.japanpost.jp/services/srv/search/?locale=en
If your package has not arrived by the expected delivery date and you have not received any communication from the delivery carrier or customs, please contact the nearest delivery carrier or customs office yourself, providing your tracking number.
If a shipment is held up in your country of residence, the logistics company (and possibly the customs authorities) must be able to contact you. Failure to contact the customer may delay the import clearance of the goods or cause the shipment to be returned to Interior Calligraphy. Therefore, for example, DHL requires your telephone number to be provided at the time of shipment. Please understand.
Absolutely! Ordering from Japan is easy. You can pay in Japanese yen, and your artwork will be delivered to your doorstep within a few days by a domestic courier service.
Customs duties, value-added tax (VAT), and other import fees may be charged by local authorities or delivery companies depending on the destination country or region. These charges are not included in the product price and may need to be paid separately by the customer upon delivery.
Please contact us through the Customer Support Inquiry Form with a request to cancel your order. In the inquiry form, please include the following information:
・your name
・email address
・order number
・name of the artwork
・model number
However, please note that orders cannot be canceled under any circumstances in the following situations:
1.We are unable to accept changes or cancellations after the product has been shipped.
2.In the case of custom orders, cancellations are eligible for a full refund if requested within 24 hours of payment and before the production process begins. Please be aware that once production has started, no refunds will be possible, so please kindly acknowledge this policy.
Of course, we would be delighted to welcome you. We will gladly suggest artworks that suit your needs, so please feel free to consult with us through the Corporate Order Inquiry Form.
We handle inquiries only through the form and email. However, for business transactions or large orders, we also consider chat or online meetings, but please contact us first through the Inquiry Form.
Our headquarters based in Tokyo. We source our materials and supplies from renowned ancient cities such as Kyoto and Nara, ensuring that everything is made in Japan. Be sure to check out our introduction content on our store. Please also review the Company Information.